Company: Asamanco Vehicle and Machinery Rental Ltd
Location: 5 Brayford Square, Stepney Green, London E1 0SG
Salary: £23 GBP per hour
Working Hours: 9:00 am – 5:00 pm
About Us:
Asamanco Vehicle and Machinery Rental Ltd is a leading provider of top-notch vehicle and machinery rental solutions. We pride ourselves on delivering exceptional service and high-quality equipment to our clients.
Position Overview:
We are currently seeking a skilled and proactive Technical Representative to join our team. The ideal candidate will act as the main point of contact for technical inquiries, provide exceptional customer support, and ensure client satisfaction through expert guidance on our products and services.
Key Responsibilities:
- Serve as the primary technical resource for customers, addressing inquiries about vehicles and machinery.
- Provide detailed information about the operation, maintenance, and specifications of equipment.
- Assist customers in selecting the appropriate equipment for their specific needs.
- Conduct on-site or virtual demonstrations of equipment functionality.
- Collaborate with the sales and operations teams to ensure seamless client support.
- Troubleshoot and resolve minor technical issues faced by customers or reported by staff.
- Maintain a strong understanding of industry trends and advancements in equipment technology.
- Document customer feedback and technical issues to improve service and product offerings.
- Build and maintain strong relationships with clients through excellent service and communication.
Requirements:
- Proven experience as a Technical Representative or in a similar role, preferably in the vehicle or machinery rental industry.
- Strong technical knowledge of vehicles and machinery, including their operation and maintenance.
- Exceptional problem-solving skills and attention to detail.
- Excellent communication and interpersonal skills, with the ability to explain complex concepts clearly.
- Proficiency in Microsoft Office Suite and CRM software.
- Ability to work independently and manage multiple customer requests efficiently.
- Bachelor’s degree in Engineering, Mechanical Studies, or a related field is a plus.
- Previous experience in customer-facing roles is advantageous.
How to Apply:
If you are interested in joining our team and meet the qualifications and experience required for this role, please submit your resume and cover letter to info@asamanco.com. Please include “Technical Representative Application” in the subject line.